This policy complies with the Consumer Protection Act, 2019 and applicable ecommerce rules.
1.1 Returns
Products may be returned only if:
- Received damaged/defective
- Incorrect product delivered
- Reported within 48 hours of delivery
1.2 Non-Returnable Items
- Opened or used skincare products
- Hygiene-sensitive goods
- Customized or promotional items
1.3 Refunds
- Refunds are processed after inspection and approval
- Timeline: 7–10 business days
- Refund mode: Original payment method
1.4 Cancellation
Orders may be cancelled only before dispatch.
1.5 Chargebacks
Unauthorized chargebacks will be investigated and may result in account suspension.
1.6 Contact
Email: wecare@glowasy.shop Address: Delhi, India – 110018